Workplace issues

Employee Assistance Program

Employee Assistance Program

Learn about EAP

The Employee Assistance Program is governed by Article 35 of the National Agreement. EAP is jointly administered by the NALC, the APWU and the USPS. It provides confidential education, referral and counseling to help employees through personal challenges of all types, including alcoholism and drug-abuse programs.

Letter carriers seeking EAP services may contact their local union officers for information, call 1- 800- EAP- 4YOU (800-327-4968) TTY: 877-492-7341 or go to

The USPS Employee Assistance Program has the counseling tools and resources designed to help you overcome life challenges. The tools offered by your EAP can help you and your loved ones begin to address those challenges. Here, you’ll find completely free, confidential access to the counseling programs and services you need to live a balanced and happy life.


EAP Promotions

Staying balanced during the holidays

Below are resources from the EAP about surviving the holiday season:

EAP Services

Below are just a handful of ways in which the EAP is here to support you:

  • Counseling - (PDF)
  • Web-based Tools (myStrength) - (PDF)
  • Text Therapy (Talkspace) - (PDF)
  • Coaching - (PDF)
  • Critical Incident Response - (PDF)
  • Health, Wellness and Prevention- (PDF)
  • Suicide Awareness & Prevention - (PDF) 


Are you interested in...

-receiving support when you don’t feel like yourself?

-growing personal and career skills?

-being a caring friend or family member?

-receiving care after a traumatic event or diagnosis?

-making healthy lifestyle choices?

If the answer is yes, please visit: 

Introducing Text Message Support

Everyone has times when life is overwhelming. Transitions, parenting, work, marriage, health and finances can be a lot to bear from day-to-day. This constant stress can affect your physical and mental health, making it hard to operate at your best. That’s where the advice, support and resources from an expert can help. Around-the-clock support through text makes anytime the perfect time to reach out. Therapists respond at least daily, 5 times a week.



No matter what’s keeping you up at night, the EAP can help.

Licensed professionals are available to support you and your family. Grab your smartphone and start today:

  1. Visit
  2. Click “Get Started” under Talkspace
  3. Enter organization name: USPS
  4. Follow instructions to connect with a therapist.

Therapists respond at least daily, five times a week.

EAP Web-Based and Digital Services 

Take charge of your mental health with digital behavioral health tools as part of your Employee Assistance Program. Now you can use web and mobile tools to help you get better and stay mentally strong. myStrength is safe, secure and customized for you. This digital behavioral health platform can help you reach goals and maximize your overall wellbeing.


We all have our struggles.

Everyone has times when depression, stress, chronic pain, anxiety, lack of sleep and even substance use can impact daily living. Finding support to improve these things and focus on your emotional health is important. Through a partnership with myStrength, you now have access to new wellness tools. This online resource encourages users to address the following topics while supporting the physical and mental aspects of whole person health. 




-Substance Use

-Opioid Recovery

-Chronic Pain


- Mindfullness & Meditation

Sign up today:

  1. Visit

  2. Click “Get Started” under myStrength

  3. Follow the instructions to sign up and create a personal profile

EAP Mobile 


Online & Video Counseling

Whatever you're going through, we're here to help. USPS employees and their families can access professional counseling anytime, anywhere, through a computer, tablet or smartphone. By removing location and scheduling barriers,
you have greater flexibility and more options when it comes to providers.

Call your EAP at 800-327-4968 (800-EAP-4YOU) to get connected to the service that makes the most sense for you.

Support from other sources


Critical Incident Response

At times in life a crisis may occur and the USPS EAP will be there to help employees through it. It may be the death of a coworker or loved one, a natural disaster or any trauma that may affect the person deeply. When it affects the person’s ability to cope effectively, the EAP will be there to help guide the person back to a “new normal.”


 The caring response can come in several forms:

-Individual consultations and counseling

-Group meetings

-Presentations on how to recover from trauma or tragedy

-Referrals to the EAP counselors and consultants

-Psychological First Aid 

Without delay your new EAP will be there for you and your coworkers 24 hours a day, 7days per week, 365 days per year. If a tragedy or trauma strikes, the USPS EAP is just a phone call away to help support, listen, guide and begin the healing and recovery process. 

Reach out to learn more at: 

Critical Incident Response handouts:

Introduction to Critical Incident Response Services (PDF)
Common Responses to Traumatic Events (PDF)
Coping with Grief And Loss (PDF)
Critical Incident Response (PDF)
Coping with the Loss of a Co-Worker (PDF)

Suicide Prevention

Download the flyer here. 

Being aware can be difficult. In our fast-paced lives we may not see others’ distress as deeply as we wish we had. Being mindful of what those around us say and do can be the difference between catching or missing the underlying message they are trying to tell us. The messages that are sent, both verbal and nonverbal, can be warning signs of deeper struggles a person is experiencing. 


The NALC has partnered with APWU and the Postal Service to produce this informational video about the EAP’s suicide prevention program.


 More information about Suicide Prevention:

-Suicide Awareness Prevention 2021 - (PDF)

-Self-Assessment - (PDF)

-Suicide Threats - (PDF)

-Losing Loved Ones - (PDF)

-Warning Signs - (PDF

Reach out to learn more or get help at:

Talking With Children About COVID-19 and Handling the Quarantine

During these unprecedented times, COVID-19 and the resulting quarantine can place significant stress on families.  You don't need to weather this pandemic alone! Please reach out to our Employee Assistance Program (EAP) for free confidential education, referral and professional counseling  for yourself and for loved ones.

Letter carriers seeking EAP services may contact their local union officers for information, call 800-327-4968 or go to

Click here for EAP's COVID-19 resource center:


Additional Resources for Families During COVID-19:

Dailiy Life and Coping With Stress Before and During a COVID-19 Outbreak  - Center for Disease Control

Helping Kids Cope While Sheltering in Place - American Academy of Child & Adolescent Psychiatry

Stress Management and Teens - American Academy of Child & Adolescent Psychiatry

Dealing with Stress, Anxiety and Grief during COVID-19 - National Institute of Health Director's Blog

Positive Self-TalkNew Directions Behavioral Health