Workplace issues

Employee Assistance Program

The USPS Employee Assistance Program (EAP) offers resources and tools designed to help you navigate and overcome life challenges. These resources are also available to family members of letter carriers. EAP has counseling tools and resources designed to help you overcome life challenges. Here, you’ll find completely free, confidential access to the counseling programs and services you need to live a balanced and happy life. Some of these resources included:

For more information about EAP services, contact your local union officers, visit or call 1- 800- EAP- 4YOU (800-327-4968) TTY: 877-492-7341.


Information on EAP

The Employee Assistance Program is governed by Article 35 of the National Agreement. EAP is jointly administered by the NALC, the APWU, the NPMHU and the USPS. It provides confidential education, referral and counseling to help employees through personal challenges of all types, including alcoholism and drug-abuse programs.

Letter carriers seeking EAP services may contact their local union officers for information, call 1- 800- EAP- 4YOU (800-327-4968) TTY: 877-492-7341 or go to

Stay Connected

Connection and connectedness – to others, to our communities, to our work, to our spirituality – matters a great deal to our overall wellness. Humans are social creatures; it is important for us to interact and feel that we belong. Connection is fostered and maintained in many ways, and several factors have an impact on our connectedness.

Stay connected

Text message support through EAP

Everyone has times when life is overwhelming. Transitions, parenting, work, marriage, health and finances can be a lot to bear from day-to-day. This constant stress can affect your physical and mental health, making it hard to operate at your best. That’s where the advice, support and resources from an expert can help. Around-the-clock support through text makes anytime the perfect time to reach out. Therapists respond at least daily, 5 times a week.

No matter what’s keeping you up at night, the EAP can help.

Licensed professionals are available to support you and your family. Grab your smartphone and start today:

  1. Visit
  2. Click “Get Started” under Talkspace
  3. Enter organization name: USPS
  4. Follow instructions to connect with a therapist.

Therapists respond at least daily, five times a week.

Click here for more information.

Suicide prevention

Download EAP's flyer here. 

Being aware can be difficult. In our fast-paced lives we may not see others’ distress as deeply as we wish we had. Being mindful of what those around us say and do can be the difference between catching or missing the underlying message they are trying to tell us. The messages that are sent, both verbal and nonverbal, can be warning signs of deeper struggles a person is experiencing. 

The NALC has partnered with APWU and the Postal Service to produce this informational video about the EAP’s suicide prevention program.


 More information about Suicide Prevention:

Reach out to learn more or get help at

EAP digital services


Take charge of your mental health with digital behavioral health tools as part of your Employee Assistance Program. Now you can use web and mobile tools to help you get better and stay mentally strong. myStrength is safe, secure and customized for you. This digital behavioral health platform can help you reach goals and maximize your overall wellbeing.

We all have our struggles.

Everyone has times when depression, stress, chronic pain, anxiety, lack of sleep and even substance use can impact daily living. Finding support to improve these things and focus on your emotional health is important. Through a partnership with myStrength, you now have access to new wellness tools. This online resource encourages users to address the following topics while supporting the physical and mental aspects of whole person health. 

  • Depression
  • Anxiety
  • Stress
  • Substance Use
  • Opioid Recovery
  • Chronic Pain
  • Insomnia
  • Mindfullness & Meditation

Sign up today:

  1. Visit
  2. Click “Get Started” under myStrength
  3. Follow the instructions to sign up and create a personal profile

EAP Mobile 


Online & Video Counseling

Whatever you're going through, we're here to help. USPS employees and their families can access professional counseling anytime, anywhere, through a computer, tablet or smartphone. By removing location and scheduling barriers, you have greater flexibility and more options when it comes to providers.

Call EAP at 800-327-4968 (800-EAP-4YOU) to get connected to the service that makes the most sense for you.

Click here for more information.

Support from other sources


Critical indcident response

At times in life a crisis may occur and the USPS EAP will be there to help employees through it. It may be the death of a coworker or loved one, a natural disaster or any trauma that may affect the person deeply. When it affects the person’s ability to cope effectively, the EAP will be there to help guide the person back to a “new normal.”

 The caring response can come in several forms:

  • Individual consultations and counseling
  • Group meetings
  • Presentations on how to recover from trauma or tragedy
  • Referrals to the EAP counselors and consultants
  • Psychological First Aid 

Without delay your new EAP will be there for you and your coworkers 24 hours a day, 7days per week, 365 days per year. If a tragedy or trauma strikes, the USPS EAP is just a phone call away to help support, listen, guide and begin the healing and recovery process. 

Learn more at

Critical Incident Response handouts

Other EAP services

Other resources from EAP