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NALC President Fredric Rolando responded to the Postal Service's Dec. 5 announcement that it plans to reduce delivery standards with the following statement:

We are very concerned about the proposal to reduce delivery standards. High-quality service is essential to preserving the value of our networks and to any future growth strategy. Degrading standards not only hurts the public and the businesses we serve, it's also counter-productive for the Postal Service because it will drive more people away from using the mail. Changes in service need to be part of a coherent business plan that takes advantage of new opportunities, such as delivering the items people increasingly order online. We urge the Postal Regulatory Commission to review the proposal carefully and act to protect the long-term viability of America's Postal Service.