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This jointly-developed document (M-01870) provides the mutual understanding of the national parties on issues related to the 2011 USPS/NALC National Agreement.

It is separated in two sections: the first concerning city carrier assistants (CCAs) and the second section addresses other contractual provisions.

This document fully replaces the March 6, 2014, Questions and Answers, 2011 USPS/NALC National Agreement (M-01833).

New questions and responses are identified by underscoring.

This document may be updated if agreement is reached on additional matters concerning the collective-bargaining agreement.