CVS/Caremark

Our pharmacy benefit manager, CVS/Caremark, is always a leader in the healthcare industry. The NALC CareSelect Network is a large nationwide network that offers 56,600 NALC CareSelect Network and 17,880 NALC Preferred retail pharmacies, specialty drug management, and a mail order prescription drug program. The NALC CareSelect Network includes most large retail chain drug stores.

For personal service, you can call CVS/Caremark directly 24 hours-a-day, 7 days-a-week at 1-800-933-NALC (6252), or 1-800-231-4403 when using a TTY line. Network providers can be identified through our network provider CD or our website.

Using The Retail Program

If you choose a network retail pharmacy:

1. First ask your doctor to write a prescription for up to a 30-day supply.
2. Take your prescription to an NALC Preferred Network or NALC CareSelect Network Retail Pharmacy.
3. Present your NALC Identification card.
4. Verify that the pharmacist has accurate information about you and your covered dependents.
5. Pay the appropriate coinsurance.

Using The Mail Order Program

Your Mail Order Program is a convenient and cost-effective way for you to order up to a 90-day supply of maintenance or long-term medication for direct delivery to your home or, you may purchase up to a 90-day supply (84-day minimum) of covered drugs and supplies at a CVS/Caremark Pharmacy through our Maintenance Choice Program. Just pay the appropriate copayment per covered generic or name brand drug(s). Follow this easy step-by-step procedure.

1. For new maintenance medications, ask your doctor to write two prescriptions:

• one, for up to a 90-day supply plus refills, to be ordered through the Mail Order Program or our Maintenance Choice Program
• the other, no more than a 30-day supply plus one refill, to be filled immediately at an NALC CareSelect Network Pharmacy while you wait for your order from the Mail Order Program
• prescription lifestyle drugs not covered by the Plan, such as those used to treat hair loss or obesity, as well as over-the-counter medications, are available with a physician's prescription through CaremarkDirect Program

2. Complete the patient profile/order form. Enclose your original prescription(s) and the appropriate payment for each and mail to:

NALC Prescription Drug Program
P.O. Box 94467
Palatine, IL 60094-4467

• Your payment is payable by check, money order or credit card. For credit card payments, simply include your Visa, Discover, MasterCard, or American Express number and expiration date in the space provided on the patient profile/order form.
• You will receive a new patient profile/order form and pre-addressed envelope with each shipment.

3. Use our Maintenance Choice Program - fill your 90-day supply prescription at a CVS/Caremark retail pharmacy and pay the appropriate mail order copayment