Coverage Committed to QUALITY

As a top-rated FEHB plan, members will find the NALC HBP eager to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.

These are some of the reasons we continue to be rated at the top of the federal insurance program for member satisfaction:

		Member Advocacy
		Quick claim service
		Quick and easy means for obtaining benefits
		Hundreds of thousands of network choices
		Network Savings

Plan Guides: The 2008 Guides provide a comparison of the plans, benefits, premiums, member survey results, and quality information.

Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.

To view the result, choose "survey results" in the Select a View box, and click the go button. View survey now.

Our business partners have received accreditation acknowledging they meet nationally accepted standards in the health care industry. Three major organizations that evaluate health care performance and quality are JCAHO, NCQA, and URAC.

	The CVS/Caremark's 17 Specialty pharmacies are JCAHO accredited; and their AccordantCare™ Health Management Programs are NCQA accredited.
	OptumHealthSM Behavioral Solutions OptumHealth SM Behavioral Solutions is comprised of United Behavioral Health, a UnitedHealth Group company. JCAHO and URAC accredited.
	CIGNA HealthCare Case Management and Health Utilization Management, URAC accredited. CIGNA HealthCare PPO Network, NCQA accredited.