|
|
 Customer
Service Lines
Whether your needs are
for general information or specific medical and claims questions,
the NALC Plan is here for you!
For us to handle your
call better, please have your Plan ID number and claimant information
readily available when you place your call.
|
Monday
thru Friday 8:00 a.m. - 3:30 p.m.
Eastern time |
| Health
Benefit Plan |
1-703-729-4677 |
| Customer
Service |
1-888-636-6252 |
| Durable
Medical Equipment |
1-888-636-6252 |
| Fraud
Hot Line |
1-888-636-6252 |
| Smoking Cessation Program |
1-866-784-8454 |
|
7
days a week, 24 hours a day |
| 24-hour
Nurse Line |
1-877-220-6252 |
| Mental
health & substance abuse |
1-877-468-1016 |
| Recorded
Information |
1-888-636-6252 |
| Solutions for Caregivers |
1-877-468-1016 |
| Weight Management Program |
1-877-220-6252 |
Monday thru Friday
8 a.m. to 5 p.m.
in all time zones |
| PPO
Locator Service |
1-877-220-6252 |
| Inpatient Hospital Precertification |
1-877-220-6252 |
Outpatient Radiology/
Imaging Services Precertification |
1-877-220-6252 |
| Dental Program CIGNAPlus Savings SM |
1-877-521-0244 |
| CIGNA LIFESOURCE Transplant Program |
1-800-668-9682 |
|
7
days a week, 24 hours a day |
| Prescription
Drug Program |
1-800-933-NALC |
Monday thru Friday 7 a.m. to 10 p.m.
Central time
|
| Alere™ Health Management |
1-800-227-3728 |
NALC
Health Benefit Plan
20547 Waverly Court
Ashburn, VA 20149
|
