NALC | Customer Connect

FACTS AND FIGURES
Weekly National Snapshots: • May 14-20, 2011 • May 21-27, 2011 • May 28-June 3, 2011 • June 4-10, 2011 • June 11-17, 2011 • June 18-24, 2011 • July 2-8, 2011 • July 9-15, 2011 • July 16-22, 2011 • July 30-August 5, 2011 • August 13-19, 2011 • August 20-26, 2011 • Aug. 27-Sept. 2, 2011 • September 3-9, 2011 • September 17-23, 2011 • Nov. 26-Dec. 2, 2011 • December 3-9, 2011 • December 17-23, 2011 • December 24-30, 2011 • Dec. 31, 2011-Jan. 6, 2012 • January 7-13, 2012 • January 14-20, 2012 • January 15-27, 2012 • Jan. 28-Feb. 3, 2012 • February 4-10, 2012 • February 11-17, 2012 • Feb. 25-Mar. 2, 2012 • March 3-9, 2012 • March 17-23, 2012 • March 31-April 6, 2012 • April 7-13, 2012 • April 21-27, 2012 • April 28-May 4, 2012
Weekly National Scorecards: • May 28-June 3, 2011 • June 4-10, 2011 • June 11-17, 2011 • July 9-15, 2011 • July 16-22, 2011 • July 30-August 5, 2011 • August 13-19, 2011 • August 20-26, 2011 • Aug. 27-Sept. 2, 2011 • September 3-9, 2011 • September 17-23, 2011 • Nov. 26-Dec. 2, 2011 • December 3-9, 2011 • December 17-23, 2011 • December 24-30, 2011 • Dec. 31, 2011-Jan. 6, 2012 • January 7-13, 2012 • January 14-20, 2012 • January 15-27, 2012 • Jan. 28-Feb. 3, 2012 • February 17, 2012 • Feb. 25-Mar. 2, 2012 • March 3-9, 2012 • March 17-23, 2012 • March 31-April 6, 2012 • April 7-13, 2012 • April 21-27, 2012 • April 28-May 4, 2012
District Sales Ranking Report (participation, leads and revenue) • June 2011 • July 2011 • August 2011 • January 2012
District teleconference schedules
Region 1	Region 2	Region 3
Region 4	Region 5	Region 6
Region 7	Region 8	Region 9
Region 10	Region 11	Region 12
Region 13	Region 14	Region 15
Customer Connect success stories in The Postal Record
Customer Connect success stories (January 2012 Postal Record)
More recent success stories
MA postal community praises Customer Connect program
Vice President Mignosi's September 2011 Postal Record column featuring more Customer Connect success stories.
Recent success stories in Arkansas and Massachusetts
August 2011 -- Vice President Mignosi's Postal Record column, dealing with Customer Connect Lead Card Question No. 5
July 2011 -- California carrier boosts Postal Service revenue; also, Vice President Mignosi shares some Customer Connect success stories
April 2011 -- West Coast carriers increase revenue for the Postal Service (Sparks, NV Br. 2778 and San Francisco Br. 214)
March 2011 -- San Antonio carriers bring in new business for USPS
January 2011 -- Another Illinois office reaches 100 percent participation
July 2010 -- Illinois post office achieves 100 percent participation
June 2010 -- Carrier's lead results in cookie shipments to troops (Hudson Valley Merged, NY Br. 137)
May 2010 -- USPS helps Iowa company improve its financial health
March 2010 -- NALC branch shaking the money-maker (Palatine, IL Br. 4268)
October 2009 -- You never know where a lead will lead (Western Wayne County, MI Br. 218)
September 2009 -- A prescription for new Postal Service revenue (South Florida Br. 1071)
August 2009 -- Carrier scouts out new business (Toledo Br. 100); Comforter zone: USPS bags bedding company revenue (Ft. Lauderdale Br. 2550)
May 2009 -- Carrier shows spirit for Postal Service (Morgantown. WV Br. 783)
April 2009 -- Natural instinct leads to large sale (New York City Br. 36); Carrier shows new way to do business (New Castle, PA Br. 22)
January 2009 -- Carrier sells USPS as a cure for complaints (Westchester Merged, NY Br. 693)
December 2008 -- Carrier's drive nets large lead, area award
August/September 2008 -- Carrier leads way to deal with photo album firm (Hudson Valley Merged, NY Br. 137)
June 2008 -- Recycling lead results in $1 million-plus sale for USPS (Trenton, NJ Br. 380)
March 2008 -- Postal Service hits the books (Columbus Br. 78); Carrier earns his wings (Cuyahoga Falls, OH Br. 1629); When carriers talk, customers listen (Erie, PA Br. 284)
January 2008 -- Once, twice, sold to USPS (Paducah, KY Br. 383); Diamonds are a carrier's best friend (Lehigh Valley, PA Br. 274)
December 2007 -- Checking out the competition (Charleston, WV Br. 531)
October 2007 -- Talking your way to new business (Elyria, OH Br. 196)
September 2007 -- Warming up to USPS (Cuyahoga Falls, OH Br. 1629); Saving customers money, effort (Cleveland Br. 40)
Many more can be found here in the archives of The Postal Record

Since 2003, letter carriers have used Customer Connect to take advantage of their special relationship with businesses, encouraging business patrons to ship with the U.S. Postal Service instead of with a private delivery service.

Laura Schaeffer, a transitional employee letter carrier in the Lincoln Park, Michigan post office and a member of NALC Branch 2184, noticed that packages from a company that used "Federal Express Smart Post" and were delivered by the USPS as part of a third party arrangement, could instead have been just processed and delivered entirely through the USPS.

Schaeffer notified the NALC Customer Connect coordinator in her office, Branch 2184 member Paula Hall, about this potential sale. This lead ultimately resulted in a $1,136,000 sale for the USPS.

Schaeffer noted that she "wanted to help the company, so that they can hire her as full-time employee."

The Lincoln Park, Michigan post office is a fine example of what an atmosphere of cooperation can accomplish for the benefit of the Postal Service. There is excellent communication and teamwork from the union (NALC steward Scott Watts), management (Postmaster Joe Bodary), as well as the dedication of NALC Customer Connect Coordinator Paula Hall and other Lincoln Park employees.

During the past three years, Customer Connect leads from office Coordinator Paula Hall alone have resulted in an additional $536,748 in revenue for the Postal Service. This cooperative joint approach is making the program a great success.

Despite its relatively small size, (only 45 city letter carriers), Lincoln Park is the number one office for Customer Connect sales in the entire USPS Detroit District.

Puyallup, WA Branch 1484 member Michael Dunne recently submitted a lead worth $1,543,500 from Evergreen Data Systems.

We would like to congratulate all the District winners and thank everyone for your continued efforts in support of the Customer Connect program.

The Top Area Performance Certificates are based on the top rankings for revenue and participation using data in the Business Connect Data Center.

Highest Revenue—Great Lakes
Great Lakes ranked No. 1 nationally at 197 percent to EOY accounting for $53.6M in revenue for Customer Connect.

Top Participation—Pacific Area
Pacific ranked No. 1 nationally exceeding EOY participation at 131.34 percent for Customer Connect.

The Top District Performance Certificates are based on the top rankings for revenue and participation for Customer Connect. This information was gathered using ranking reports in the Business Connect Data Center. Each district was ranked by adding its position on the "Participation and Revenue Ranking Reports" for the Customer Connect program. We determined the top 10 districts based on overall Customer Connect program performance.

TOP DISTRICT: San Diego District
Pacific Area, 233.89 % percent to EOY participation target and 248.38 percent to EOY revenue target. San Diego ranked No. 2 nationally in Participation and Lead and ranked No. 7 nationally in Revenue. Great job, San Diego!

Bay Valley District
Pacific Area, 134.11 percent % to EOY participation target and 154.75 percent to EOY revenue target.

Central Pennsylvania District
Eastern Area, 112.89% % to EOY participation target and 207.88% to EOY target)

Gateway District
Great Lakes Area, 119.13 percent % to EOY participation target and 172.87 percent to EOY revenue target.

Greater Indiana District
Great Lakes Area, 105.84 percent % to EOY participation target and 261.60 percent to EOY revenue target.

Kentuckiana District
Eastern Lakes Area, 102.40 percent % to EOY participation target and 314.88 percent to EOY revenue target.

Long Island District
Northeast Area, 113.55 percent % to EOY participation target and 269.48 percent to EOY revenue target.

New York District
Northeast Area, 124.56 percent % to EOY participation target and 147.65 percent to EOY revenue target.

South Jersey District
Eastern Area, 105.69 percent % to EOY participation target and 282.71 percent to EOY revenue target.

Tennessee District
Eastern Area, 141.01 percent % to EOY participation target and 134.39 percent to EOY revenue target.

The Most Improved District Certificate is based on the districts that were ranked nationally in the bottom 20 (during FY11) on the "Customer Connect District Weekly Ranking Report." The districts achieved EOY Customer Connect participation target, moved from the bottom 20 and improved their national ranking by 40 points or more. This information was gathered using "Customer Connect Weekly District Participation Ranking Reports" in the Business Connect Data Center.

Arkansas District
Southwest Area, improved 69 points, currently ranked No. 14.

Rio Grande District
Southwest Area, improved 67 points, currently ranked No. 7.

Greensboro District
Capital Metro Area, improved 51 points, currently ranked No. 4.

Mid Carolina District
Capital Metro Area, improved 49 points, currently ranked No. 8.

Tennessee District
Eastern Area, improved 44 points, currently ranked No. 5.

Baltimore District
Capital Metro Area, improved 42 points, currently ranked No. 11.